Article Sidebar
Main Article Content
Abstract
Developing an outpatient reservation application is one of the efforts to fulfil the requirements of PMK RI Number 21 of 2020. Kaliwates General Hospital has an outpatient reservation application called APROMED. However, 7.3 more times patients made reservations manually than using APROMED, and the decrement in APROMED users is 3.2–5.6% monthly. Personally, the informant wanted an APROMED usage level above 50%, but it was only 13.6%. Based on these data, the problem is the low usage level of APROMED. This research aimed to evaluate the APROMED application based on an organizational assessment at Kaliwates General Hospital because a thorough evaluation had never been done. The method used was descriptive research with the cross-sectional study by measuring based on the success components of the DeLone and McLean systems using the ISO/IEC 15504 measurement scale. The results obtained were 76.9% 'L' largely achieved for system quality value, 52% 'L' largely achieved for information quality, 73.9% 'L' largely achieved for service quality, 32% 'P' partially completed for user satisfaction, and 51.8% 'L' largely achieved for net benefits. Kaliwates General Hospital must support APROMED application development based on evaluation, research, development, trial, and implementation activities.
Keywords
Article Details
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
References
Alhendawi, K.M. and Baharudin, A.S. (2017) ‘The Assessment of Information System Effectiveness in E-learning, E-commerce and E-government Contexts: A Critical Review of the Literature’, Journal of Theoretical and Applied Information Technology, 95(18), pp. 4897–4912.Amelia, L., Cahyono, D. and Fitriya, E. (2021) ‘Systematic Literature Review: Sistem Informasi Akuntansi Pada Rumah Sakit Di Indonesia’, Juremi: Jurnal Riset Ekonomi, 1(2), pp. 123–140.
Anggraini, W., Prabowo, N.A. and Arumi, E.R. (2020) ‘Perancangan dan Implementasi Survei Kepuasan Stakeholder Alumni Berbasis Web’, Techno.Com, 19(1), pp. 24–33. doi: https://doi.org/10.33633/tc.v19i1.2731.
Ani Yoraeni, S.S.R. (2021) ‘Analisa Usability Aplikasi Metode User Centered Design (UCD) Pada Rancang
Bangun Sistem Pendaftaran Pasien Secara Online’, 05(01), pp. 11–24.
Denyka Kurniawati, Y., Djasri, H. and Utarini, A. (2021) ‘Dampak Implementasi Aplikasi Pendaftaran Daring Pelayanan Rawat Jalan Rumah Sakit’, Jurnal Manajemen Pelayanan Kesehatan, 24(02), pp. 48–54. Available at: https://jurnal.ugm.ac.id/jmpk.
Firantoko, Y., Tolle, H. and Az-zahra, H.M. (2019) ‘Perancangan User Experience Dengan Menggunakan Metode Human Centered Design Untuk Aplikasi Info Calon Anggota Legislatif 2019’, Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 3(3), pp. 2798–2806.
Fitriyah, Y. (2021) ‘Perancangan dan Evaluasi Aplikasi Sistem Informasi Registrasi Online (SIREGOL) Berbasis Website menggunakan System Usability Scale (SUS)’, Jurnal Bhakti Setya Medika, Politeknik Kesehatan Bhakti Setya Indonesia, 6(1), p. 10. Available at: https://jurnal.poltekkes-bsi.ac.id/index.php/bsm.
Gupta, M.P. et al. (2007) ‘A Study of Information Technology Effectiveness in Select Government Organizations in India’, Vikalpa, 32(2), pp. 7–21. doi: https://doi.org/10.1177/0256090920070202.
Huda, M. et al. (2020) ‘Analisa Tata Kelola Sistem Informasi Administrasi Kependudukan (SIAK) Menggunakan Framework COBIT 5 Domain DSS02’, 1(1), pp. 73–79.
Khairani, P. et al. (2022) ‘Evaluasi Kinerja Sistem Informasi Elektronik Kinerja ASN (SI-EKA) Menggunakan Framework Cobit 5 Pada Kementerian Agama Kota Pekanbaru’, INTECOMS: Journal of Information Technology and Computer Science, 5(1), pp. 8–18. doi: https://doi.org/10.31539/intecoms.v5i1.3693.
Krisnawati, G.N., Sucipto and Firliana, R. (2019) ‘Evaluasi Penerapan SIMRS Menggunakan COBIT 5 pada RSUD Lawang’, ANTIVIRUS: Jurnal Ilmiah Teknik Informatika, 13(2), pp. 80–89.
Kustiani, L., Widiawati, D. and Isnuwardiati, K. (2021) ‘Peran Gaya Kepemimpinan, Budaya Organisasi dan Reward Terhadap Komitmen Kerja Karyawan’, JBMI (Jurnal Bisnis, Manajemen, dan Informatika), 18(1), pp. 19–33. doi: https://doi.org/10.26487/jbmi.v18i1.13180.
Martiana, E. (2020) ‘Evaluasi SIMRS Bagian Pendaftaran Online Pasien Rawat Jalan Di Rsud Dr. Tjitrowardojo Purworejo’, Seminar Nasional Rekam Medis dan Informasi Kesehatan Standar Akreditasi Rumah Sakit (SNARS), 1(1), pp. 34–39.
Mulyaningtyas, R. and Setyawan, B.W. (2021) ‘Aplikasi Let’s Read sebagai Media UIN Sayyid Ali Rahmatullah Tulungagung UIN Sayyid Ali Rahmatullah Tulungagung 34 | Jurnal Estetika , Program Studi Pendidikan Bahasa dan Sastra Indonesia’, Estetika Vol, 3(1), pp. 33–46. doi: https://doi.org/10.36379/estetika.v3i1.
Muslimah, S.J. et al. (2023) ‘Tingkat Kepuasan Pasien Terhadap Website Pendaftaran Online Rawat Jalan Menggunakan Metode EUCS’, Jurnal Informasi Kesehatan Indonesia, 9(1), pp. 24–34.
Muttaqin, F., Aditiawan, F.P. and Mafaza, R.M. (2020) ‘Implementasi Pengukuran Tingkat Kapabilitas Framework COBIT 5 untuk Mengelola Perubahan dari Aplikasi Center View’, SCAN - Jurnal Teknologi Informasi dan Komunikasi, 15(2), pp. 27–33. doi: https://doi.org/10.33005/scan.v15i2.2002.
Nabyla, F. and Sigitta, R.C. (2019) ‘Desain Aplikasi Sistem Pendaftaran Online Menggunakan Smartphone Untuk Meningkatkan Mutu Pelayanan Pada Rumah Sakit’, JOINS (Journal of Information System), 4(2), pp. 168–177. doi: https://doi.org/10.33633/joins.v4i2.3078.
Nangameka, T.I. and Anshori, A.R. (2018) ‘Efektivitas Sistem E-Performance Dalam Menunjang Kinerja Pegawai Di Kecamatan Gununganyar Kota Surabaya Provinsi Jawa Timur’, Jurnal MSDA (Manajemen Sumber Daya Aparatur), 6(2), pp. 171–194. doi: https://doi.org/10.33701/jmsda.v6i2.495.
Oriastu, A. V, Iskandar, R.J. and Kartono, K. (2022) ‘Implementasi Algoritma Sequential Searching Pada Aplikasi Mobile Pendaftaran Puskesmas Merakai’, Masitika, pp. 1–11. Available at: https://journal.widyadharma.ac.id/index.php/masitika/article/view/1535%0Ahttps://journal.widyadharma.ac.id/index.php/masitika/article/download/1535/1686.
PMK RI (2020) Peraturan Menteri Kesehatan Republik Indonesia Nomor
Tahun 2020 Tentang Rencana Strategis Kementerian Kesehatan Tahun 2020-2024, Molecules.
Prandana, D.G.E.K., Paramitha, A.A.I.I. and Putra, I.G.J.E. (2019) ‘Evaluasi Tata Kelola Dan Audit Sistem Informasi Rumah Sakit Ganesha Dengan Menggunakan Kerangka Kerja Cobit 5’, Journal of Applied Management and Accounting Science, 1(1), pp. 65–75. doi: https://doi.org/10.51713/jamas.v1i1.10.
Purba, P.P. (2022) ‘Analisis Kepuasan Pasien Terhadap Sistem Pendaftaran Rawat Jalan Online di RSUP Dr. Sardjito Yogyakarta’, Infokes: Jurnal Ilmiah Rekam Medis dan Informatika Kesehatan, 12(1), pp. 44–48. doi: https://doi.org/10.47701/infokes.v12i1.1307.
Putra, D.M. and Vadriasmi, D. (2020) ‘Analisis Penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) di TPPRJ Menggunakan Metode UTAUT di RSD TK. III Dr. Reksodiwiryo Padang’, Administration & Health Information of Journal, 1(1), pp. 55–67.
Rahmad, A.H. Al (2020) ‘Kualitas Informasi Data Status Gizi Balita Dengan Memanfaatkan Software Who Anthro’, Gizi Indonesia, 43(2), pp. 119–128. doi: https://doi.org/10.36457/gizindo.v43i2.353.
Ramadhan, M.R. and Tolle, H. (2022) ‘Evaluasi dan Perancangan User Experience Aplikasi Mobile Registrasi Online Rawat Jalan RSUP Dr . Kariadi menggunakan Human-Centered Design’, Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 6(4), pp. 1609–1617.
Rizqi Awali, R. (2018) Tinjauan Implementasi Sistem Pendaftaran Online Pasien Rawat Jalan di Rumah Sakit Ibu dan Anak Gladiol Magelang . Yogyakarta: Universitas Gajah Mada.
Rohman, H., Wati, A.K. and Kurniawan, A. (2022) ‘Implementasi Pendaftaran Online Pasien Rawat Jalan Berbasis Web Di Puskesmas’, Jurnal Pengabdian Masyarakat - Teknologi Digital Indonesia., 1(1), p. 42. doi: https://doi.org/10.26798/jpm.v1i1.572.
Septriadi, R., Firdaus, F. and Cholil, W. (2019) ‘Evaluasi Tata Kelola Teknologi Informasi Menggunakan Framework Simcobit, Studi Kasus pada Sekolah Tinggi Ilmu Kesehatan Bina Husada Palembang’, Jurnal Ilmiah Informatika Global, 10(1), pp. 44–49. doi: https://doi.org/10.36982/jig.v10i1.747.
Suawah, M.A. (2021) ‘Analisis Sistem Informasi Akuntansi Penerimaan Kas dalam Meningkatkan Pengendalian Internal pada Rumah Sakit GMIM Siloam Sonder’, Jurnal EMBA, 9(3), pp. 1463–1471.
Sunarya, E., Danial, D.M. and Muhammad Ripan Awaluddin (2022) ‘Faktor-Faktor yang Mempengaruhi Keputusan Pembelian Pengguna Aplikasi Albarakah Online (Survei E-Commerce pada Badan Usaha …’, Intelektiva, 3(11), pp. 64–75. Available at: https://www.jurnalintelektiva.com/index.php/jurnal/article/view/794%0Ahttps://www.jurnalintelektiva.com/index.php/jurnal/article/download/794/606.
Urbanantika, R. and Salim, M.F. (2021) ‘Perancangan Aplikasi Medical Check Up Terpadu Berbasis Mobile Di Rumah Sakit Jiwa Prof. Dr. Soerjo Magelang’, PROSIDING DISKUSI ILMIAH "Inovasi dan Teknologi Informasi untuk Mendukung Kinerja PMIK dalam Masa Pandemi Covid 19", pp. 90–101.
Windhyastiti, I., Hidayatullah, S. and Khouroh, U. (2019) ‘How to Increase City Investment Attraction’, International Journal of Scientific and Technology Research, 8(9), pp. 1070–1073.